Contact Us

Have a question about your order, shipping, returns, or your Baskine routine?

We’re happy to help.

Email us at support@baskine.com and include your order number if your question is about an existing order.

Support hours

We reply as soon as possible, usually within 1–2 business days.

Helpful details to include

For faster support, please include:

• Your order number

• The email used at checkout

• A clear description of your question

• Photos or a short video if your item arrived damaged or stopped working

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Track Your Order

Once your order ships, you’ll receive a tracking number by email.

Use the tracking link in your shipping confirmation email to follow your delivery.

My tracking is not updating

Tracking can take a few business days to update after shipment.

If your tracking has not updated for several business days, contact us at support@baskine.com and we’ll help check it.

My package says delivered but I can’t find it

Please check:

• Around your mailbox, front door, building entrance, or reception area

• With household members or neighbors

• Your local carrier tracking page

If you still can’t find it, contact us at support@baskine.com with your order number.