Baskine support

Returns & Refunds

Helpful details about your Baskine order, routine, and support options.

Returns, Refunds & Warranty Policy

We want Baskine to feel like a calm, low-risk upgrade to your routine. If it is not right for you, we’re here to help.

30-day returns

You have 30 days from the delivery date to request a return.

To be eligible for a return, your item should be in good condition and include the included accessories where possible.

For hygiene and safety reasons, we may be unable to accept returns that are heavily used, damaged, unsanitary, or missing important parts.

How to start a return

To start a return, contact us at support@baskine.com with:

  • Your order number

  • The email used at checkout

  • A short reason for the return

We’ll reply with the next steps.

Please do not send your item back before contacting us.

Refunds

Once your return is received and inspected, we’ll let you know whether your refund has been approved.

If approved, your refund will be sent to your original payment method.

Please note that your bank or payment provider may take several business days to process the refund.

Damaged, defective, or incorrect items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us at support@baskine.com within 7 days of delivery with photos or a short video showing the issue.

If the issue is confirmed, we’ll help arrange a replacement or refund.

6-month replacement warranty

Your Baskine SoftLift Heated Lash Curler includes a 6-month replacement warranty for normal use.

If your device stops working under normal use within 6 months of delivery, contact us at support@baskine.com with your order number and a short video showing the issue.

If approved, we’ll send a replacement.

Warranty exclusions

The replacement warranty does not cover:

  • Accidental damage

  • Water damage

  • Misuse or improper handling

  • Lost or stolen items

  • Normal cosmetic wear

  • Damage caused by using the product against care instructions

Return shipping

If the return is due to a defective, damaged, or incorrect item, we’ll help cover the return or replacement process.

If the return is due to a change of mind, the customer may be responsible for return shipping costs.

Questions

For return, refund, or warranty questions, contact us at support@baskine.com.